Marketplace: Selling & Buying

Overview

The Savantly Marketplace allows you to sell products and services directly to other Savantly users and profile visitors — without needing a separate e-commerce platform. Buyers can discover and purchase offerings via the Savantly marketplace or directly from your profile page. Payments are processed securely via Stripe.

For Sellers: Getting Started

Step 1: Complete Seller Onboarding

Before you can sell, you must complete the seller verification process (powered by Stripe Connect):

1. Navigate to Transactions → Seller Setup (/marketplace/seller/onboard).
2. Click Start Seller Onboarding.
3. You'll be redirected to Stripe's onboarding flow. Provide:

• Legal business name (or your full name for individuals)
• Business type — Individual/Sole Proprietor, Company, Non-Profit
• Bank account details — For receiving payouts
• Tax information — EIN (US) or tax ID for your country
• Identity verification — Stripe may request a government ID

1. Complete the Stripe onboarding process.
2. Return to Savantly — your seller account is now active.

Note: Stripe's verification requirements vary by country. US sellers typically need to verify within 7 days of first sale.

Step 2: Create a Product Listing

All marketplace listings come from your Products content section:

1. Go to Manage Content → Products.
2. Click + Add Product.
3. Fill in the listing details:

• Title — Product name
• Description — What you're selling (be detailed and compelling)
• Price — Set a price in your currency
• Images — Upload product photos (multiple images supported)
• Category / Tags — Helps buyers discover your listing
• Availability — In stock, Out of stock, Made to order

1. Enable the List on Marketplace toggle.
2. Set status to Published.
3. Click Save.

Your product is now live on:

• Your profile page: https://[your-subdomain].savantly.ai/products
• The Savantly marketplace: https://savantly.ai/marketplace

Step 3: Boost Visibility (Optional)

To appear higher in marketplace search results:

1. Go to Transactions → Marketplace and find your listing.
2. Click Boost Visibility.
3. Set a boost duration and budget.
4. Your listing receives a Featured badge and appears in premium positions.

For Sellers: Managing Orders

Viewing your sales

1. Navigate to Transactions → Sales Transactions (/marketplace/orders).
2. See all orders with:

• Order ID and date
• Buyer name
• Product purchased
• Amount
• Payment status (Paid, Pending, Refunded)
• Fulfillment status (Unfulfilled, Fulfilled, Delivered)

Processing an order

1. Click on an order to open its detail page.
2. Review the buyer's details and order notes.
3. Update the fulfillment status:

• Mark as Fulfilled — You've shipped or delivered the product
• Add tracking number — For physical shipments
• Add fulfillment note — Message to the buyer about their order

1. The buyer receives an email notification when status changes.

Fulfillment events

Document each step of fulfillment:

1. In the order detail, click + Add Fulfillment Event.
2. Describe what happened (e.g., "Order packed and shipped via FedEx") and optionally add a tracking link.
3. Save — this creates a timestamped fulfillment log visible to both you and the buyer.

Payouts

Stripe automatically transfers your earnings to your bank account on the standard Stripe payout schedule (typically T+2 business days for US accounts). View payout history directly in your Stripe Dashboard.

For Buyers: Purchasing Products

Browsing the Marketplace

1. Visit https://savantly.ai/marketplace to browse all listings.
2. Filter by category, price range, or keyword.
3. Click a listing to see full product details.

Purchasing

1. On a product page (on either the marketplace or a seller's profile), click Buy Now or Add to Cart.
2. Review your order summary.
3. Enter your payment details (credit/debit card via Stripe).
4. Click Complete Purchase.
5. You'll receive a confirmation email with order details.

Viewing your purchases

1. Navigate to Transactions → My Orders (/orders).
2. See all your purchases with:

• Order ID and date
• Seller information
• Product details
• Payment amount
• Fulfillment status

1. Click any order to see the full detail and fulfillment history.

Disputes and Refunds

As a buyer: Opening a dispute

If there's a problem with your order:

1. Go to My Orders and find the order.
2. Click Open Dispute.
3. Select a reason:

• Item not received
• Item not as described
• Unauthorized charge

1. Describe the issue and attach evidence (screenshots, photos).
2. Click Submit Dispute.

Savantly's support team reviews disputes within 3–5 business days.

As a seller: Responding to a dispute

1. Go to Sales Transactions — disputed orders are flagged.
2. Click the order and navigate to the Dispute tab.
3. Review the buyer's claim.
4. Provide your response and evidence.
5. Submit your response.

Refund policy

• Sellers set their own refund policies (stated in product descriptions)
• For unresolved disputes, Savantly arbitrates based on the evidence provided
• Approved refunds are processed via Stripe within 5–10 business days

Seller Trust Score

Your Seller Trust Score reflects your reliability as a marketplace seller:

A higher trust score:

• Boosts your organic ranking in marketplace search
• Displays a trust badge on your listings
• Qualifies you for reduced platform fees (Business plan)

View your trust score at Transactions → Marketplace → Trust Score.

Marketplace Fees

Fees are automatically deducted before payout. Stripe's payment processing fee (typically 2.9% + $0.30) is separate.

Showcase Recommendations

Savantly's algorithm may feature your products in:

• Showcase sections on the Savantly homepage
• Recommendation panels on other users' profile pages
• Savantly newsletter (if opted in)

To be considered:

• Keep your listings detailed and accurate
• Maintain a high trust score
• Use high-quality product images
• Respond promptly to buyer inquiries

Next: [Analytics & Insights →](./11-analytics-insights.md)